Online valuation* and 7 Day Offer* emails usually arrive within seconds but can take up to 20 minutes under certain circumstances. If you have not received your email within 30 minutes, you may want to check the spam or junk mail folder of your email program as it may have been mistakenly directed there, or you may have entered your email address incorrectly on the website. Some spam filters also divert email to a 'Deleted Items' folder, which is also worth checking.

'Spam' filters are designed to stop junk email from arriving in your inbox but may occasionally block legitimate email in error. Your email software should allow you to mark® as a trusted sender for future messages you receive from us.

If you still have not received an email after checking the information provided above, please call your local branch using our Branch Locator and we'll be glad to assist you.

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